Shopping information and customer assistance should be available to people with different access needs. Teeravo welcomes reports of difficulties using our website and requests for help with a particular shopping task.
Tell us what you need to complete
If a menu, product page, size chart, checkout step, or order service is difficult to use, contact:
- Email: info@teeravo.com
- Telephone: +1 (706) 994-3313
- Service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (EST/EDT), excluding public holidays
- Reply target: Within 24–48 business hours
We can help explain garment details, locate size information, clarify order updates, or discuss another practical way to access the information you need. Let us know your preferred contact method.
Useful details for a report
Please identify the affected page or feature and describe what prevented you from completing the task. A page link is helpful. You may include the browser, device, or assistive technology involved if you wish; providing a diagnosis or other medical information is not necessary.
We review reported barriers to determine what assistance or changes may be appropriate. When a Shopify feature or another provider's service is involved, we can raise the issue with that provider and discuss available alternatives with you. Some technical changes depend on the provider responsible for the feature.
Privacy and payment assistance
Keep full payment card details, passwords, and other sensitive credentials out of support messages. Payments should be completed through secure checkout. Our Privacy Policy explains how we handle information supplied with your request.
This statement describes how to seek assistance and report a barrier. It is not an accessibility certification or a representation that every feature has been independently tested and found barrier-free.