Before you place an order
What is available at Teeravo?
Our current catalog includes T-shirts. We may add other tops over time, with new products introduced through their published listings. Planned items are not part of current available inventory.
Where should I check fit and fabric?
Use the description and measurements for the individual style. Comparing those measurements with a garment you already wear can help. Materials and care instructions may differ between items; follow the garment's care label. Email info@teeravo.com with the product link if you need a detail explained.
Is there a spending requirement for free shipping?
No. All products receive free standard shipping to supported addresses in the contiguous 48 United States, with no minimum purchase or discount code. Standard shipping is USD 0.00 at checkout. Any applicable tax is shown separately before payment.
Which addresses can you deliver to?
We ship to physical street addresses in the contiguous 48 states. We do not currently serve Alaska, Hawaii, U.S. territories, destinations outside the United States, PO boxes, or APO/FPO military addresses.
After checkout
How long does an order take to arrive?
Normal preparation takes 1–3 business days, followed by 3–5 business days with the carrier: an estimated 4–8 business days in total. During peak periods, preparation may take up to 5 business days and total delivery up to 10 business days. Longer applicable estimates are disclosed before purchase. The weekday cutoff is 2:00 PM Eastern Time (EST/EDT); orders after cutoff or on non-business days begin their processing count on the next business day. See our Shipping Policy.
Where is my order dispatched from?
Orders ship from 335 Pierce Ave, Macon, GA 31204-2421, United States. This is also our company and authorized return address, not a retail storefront.
When will tracking be available?
We email tracking details after dispatch. The carrier may need 24–48 hours to display its first scan or update. If you need help, send us the order number and the email used at checkout.
Can I cancel or correct an order?
Contact us immediately. Routine cancellation or modification is possible only before dispatch or production begins and must be confirmed by us. An approved full cancellation receives a full refund without a cancellation fee. Rights relating to shipping delays, non-fulfillment, and faulty goods are unaffected.
Tracking says delivered, but I cannot find the parcel. What now?
Check the order address, delivery area, and with household members, neighbors, or building staff. Contact us if the parcel is still missing. We will investigate with the carrier and consider the appropriate resolution, including replacement or refund where warranted; a delivery scan does not automatically close the matter.
Returns and support
Can I return a T-shirt if the size does not suit me?
Yes, if it meets our ordinary return conditions. Request authorization within 30 calendar days of delivery, then mail the return within 14 calendar days after authorization. Clothing must be unworn except for reasonable indoor try-on, unwashed, unaltered, undamaged, and complete with its original tags and accessories. You may open packaging to inspect the item. Details appear in our Refund Policy.
Are returns also free?
There is no restocking fee. You arrange and pay return postage for a change of mind or a customer-selected size. For verified damage, defects, or an incorrect item supplied by us, we cover the necessary return and replacement shipping. We never deduct our free original standard delivery cost from an ordinary return refund.
Do you exchange sizes directly?
No. Return an eligible item for a refund and order the desired size or style separately. This does not affect free replacement remedies for verified seller-caused problems.
What are the refund timelines?
Received ordinary returns are inspected within 3 business days. Once approved, the refund is initiated to the original payment method within 5–7 calendar days. Verified damaged, defective, or incorrect-item claims follow a separate remedy period: we arrange a free replacement or initiate a full refund within 3–5 business days after verification. Bank posting and replacement transit can take additional time; these remedy periods are not added together.
How do I report a faulty or incorrect delivery?
Email us within 30 calendar days after receipt with your order number, a description, and clear photographs where reasonably available. If photos are not possible, we will assist with another verification method. Mandatory legal rights remain unaffected.
Can I visit the address or bring a return there?
No walk-in shopping or on-site customer service is provided. Obtain authorization and mailing instructions before sending back a parcel; unauthorized deliveries are not accepted.
How do I contact the team?
Email info@teeravo.com or call +1 (706) 994-3313. Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time (EST/EDT), excluding public holidays. We aim to reply within 24–48 business hours. See Contact Information for full business details.